Terms and Conditions (“T&C”)

We The Blankie Co. own and operate this website. Please read our T&Cs as it sets out the terms of use for:

  1. our website; and
  2. purchasing from us,

Access to and use of this website is and the products and services available through this website (collectively, services) is subject to the following terms, conditions and notices (Terms of Use).

By using the services, you are agreeing to all of the Terms of Use, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Use. 

  • Amendments to Terms of Use

The Blankie Co. reserves the right to amend these Terms of Use from time to time. Amendments will be effective immediately upon notification on this website. Your continued use of the website following such notification will represent an agreement by you to be bound by the terms and conditions as amended.

Our Website

  • Website

Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this website.

  • Linked sites

This website may contain links to other websites (linked sites), which are not operated by The Blankie Co. The Blankie Co. has no control over the linked sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the linked sites will be subject to the Terms of Use and service contained within each such site.

  • Privacy policy

Our privacy policy, which sets out how we will use your information, can be found at https://www.theblankieco.com.au/pages/privacy-policy-the-blankie-co . By using this website, you consent to the processing described by the privacy policy and warrant that all data provided by you is accurate.

  • Prohibitions
    • You must not misuse this website. You will not:
      • commit or encourage a criminal offense;
      • transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene;
      • hack into any aspect of the service; corrupt data; cause annoyance to other users;
      • infringe upon the rights of any other person's proprietary rights;
      • send any unsolicited advertising or promotional material, commonly referred to as "spam"; or
      • attempt to affect the performance or functionality of any computer facilities of or accessed through this website.

Breaching this provision would constitute a criminal offense and The Blankie Co. will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

  • We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any linked sites.
  • Intellectual property, software and content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this website remain the property of The Blankie Co. or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by The Blankie Co. and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.

  • Disclaimer of liability
    • Subject to any non-excludable consumer guarantees and other consumer protection provisions set out in the Australian Consumer Law, the material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy.
    • To the fullest extent permitted by law The Blankie Co. hereby expressly excludes all warranties and other terms which might otherwise be implied by statute, common law or the law of equity and must not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website or the linked sites and any materials posted on those sites, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.
    • This does not affect The Blankie Co.'s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
  • Linking to this website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This website must not be framed on any other site, nor may you create a link to any part of this website other than the home page. We reserve the right to withdraw linking permission without notice.

  • Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this website are in no way associated, linked or affiliated with The Blankie Co. and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to The Blankie Co.

  • Indemnity

You agree to indemnify, defend and hold harmless The Blankie Co., its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages or costs (including, but not limited to, legal fees) arising from your use of this website or your breach of the Terms of Use.

  • Variation

The Blankie Co. must have the right in its absolute discretion at any time and without notice to amend, remove or vary the services or any page of this website.

  • Invalidity

If any part of the Terms of Use is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Use will not be affected and all other clauses remain in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause must be interpreted accordingly. Alternatively, you agree that the clause must be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.

  • Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

  • Our contract

When you place an order via our website, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

  • Pricing and availability 
    • Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which we have advertised, we will correct the error straight away.
    • Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the “Total Cost”.

Upon receiving your order we carry out a standard authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card must be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the monies paid as a deposit must be used as consideration for the value of goods you have purchased as listed in the confirmation email.

  • Delivery of goods

Non delivery of goods must be reported to us as soon as possible.

  • Dispatch
    • Estimated delivery times provided commence from date of dispatch and are guidelines only.
    • A dispatch confirmation email displaying your track and trace number will be sent once your order is dispatched.
    • Our warehouse operates and dispatches orders Monday - Friday AEST (excluding Public Holidays), we endeavour to process every order as soon as possible, though please allow for 2-4 working days for your order to be processed.
    • Delivery times quoted are subject to product availability and we will advise you if an order is to be delayed.
  • Australia
    • All standard orders in Australia, unless requested otherwise by you prior to purchase, are sent by Australia Post or carrier of our choosing.
    • While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
    • For non-delivery of goods, please notify us by email as soon as possible.
  • Receipt of goods
    • You must inspect the goods immediately upon their arrival and if the goods are not in accordance with the specified requirements then you must give notice to us within 7 days of receipt of the goods. If you fail to give such notice, the goods must be deemed to be in all respects in accordance with the specified requirements. No claim must be recognised unless made in writing and received by us within 7 days after receipt of the goods by you.
  • Returns of online purchases may be made by post.
    • You must return the good to us. The cost of postage back to us is at your expense, except where we’ve sent you a wrong item.
    • Upon receipt, we will determine whether the good is still in the original condition and packaging, prior to any refund or exchange being made to you.
    • If the goods or packaging are used or damaged, we reserve the right to refuse a refund or exchange.
    • Damaged packaging may incur a replacement fee.
  • If you think you have received a faulty or damaged item or we’ve sent the wrong item, please contact our customer services team at info@theblankieco.com.au and they will assist you.
  • Please do not post your items back to us without our consent or exchange approval. Any exchanges or refunds that involve extra postage are at your cost.
  • Please note, we are unable to replace or refund items damaged through improper laundering, so please follow the care label of the garment when washing. If you are unsure, please contact our customer services team for advice.
  • If you are not happy with your purchase for whatever reason, please contact us to explain why you are not satisfied.
  • Entire agreement

The above terms of service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and us.

    By making a purchase on our website you agree to the above terms and conditions.